When your car goes in for servicing, the first question most people ask is “how long can a dealership hold your car for repair ?” This question becomes even more important when the repair takes longer than expected. Many customers feel stuck because they don’t know the actual timeline, their rights, or what to do if the dealership keeps the car for too long.
Dealerships usually try to finish repairs quickly, but delays can happen due to parts availability, warranty approvals, insurance issues, or high service load. Knowing how long can a dealership hold your car for repair helps you stay informed, avoid unnecessary delays, and deal confidently with the service centre.
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How Long Can a Dealership Hold Your Car for Repair Before It Becomes a Problem?
The general timeline for how long a dealership can hold your car depends on the type of repair. Usually, minor problems are fixed within 1–3 days, while major issues may take 1–3 weeks. In rare cases, if parts are unavailable or the repair requires specialised technicians, it may take longer.
However, dealerships cannot keep your car forever without giving reasons. They must give you a clear update, expected completion time, and repair status.
| Type of Repair | Average Time Dealership Can Hold Your Car |
| Basic service / oil change | 1 day |
| Electrical repair | 2–5 days |
| Bodywork / dent repair | 3–10 days |
| Engine or transmission work | 1–3 weeks |
| Warranty claim repairs | 1–4 weeks (depending on approval) |
| Parts on backorder | Unknown – depends on manufacturer |
What Affects How Long a Dealership Can Hold Your Car?
Many reasons can change how long the dealer keeps your car:
1. Parts Availability
If parts are not available locally, especially for older or premium models, the wait time increases.
2. Warranty Approvals
Warranty repair needs approval from the manufacturer, which delays the process.
3. High Service Rush
Festive seasons or weekends may slow down the workflow.
4. Technician Expertise
Complex repairs require expert technicians who may not be available immediately.
5. Insurance Process
If the repair is under insurance, the survey and approval can take days.
What to Do If the Dealership Is Taking Too Long?
If you feel the dealership has kept your car longer than required, here is what you can do:
Ask for a Written Timeline
Always request a written estimated date of completion, not just verbal updates.
Request Daily Updates
Service advisors can provide daily SMS or WhatsApp updates.
Escalate to the Service Manager
If the advisor is unresponsive, talk to the manager.
Contact the Manufacturer’s Customer Care
Almost every brand—Maruti, Honda, Mahindra, Hyundai, Tata—has customer support to help speed up repairs.
Check Your Warranty or RSA
Some dealers offer courtesy cars or transport options under RSA or premium warranty packages.
Can a Dealership Charge Storage Fees?
Usually no, unless:
- You refuse to pick up the repaired vehicle for several days.
- The car is abandoned without communication.
- You delay payment after the repair is completed.
- Always pick up the car on time to avoid issues.
Your Rights as a Customer
Most countries, including India, allow customers to ask for:
- A written job card
- A repair timeline
- Explanation for delays
- Proof of parts ordered
- Warranty coverage details
- Escalation to brand-level support
Dealerships cannot keep your car without valid reasons.
When Should You Consider a Different Service Centre?
Move to another dealership if:
- They delay repairs without explanation
- They do not communicate properly
- They keep the car beyond agreed timelines
- They fail to diagnose the issue
Always choose authorized service centres with good reviews.
Conclusion
Understanding how long can a dealership hold your car for repair helps you stay informed and avoid unnecessary delays. Most repairs take a reasonable amount of time, but if your car is stuck for too long, you always have the right to ask for updates, escalate the issue, or choose another service centre. Clear communication and proper documentation ensure your car gets fixed without stress.
Frequently Asked Questions (FAQs)
1. How long can a dealership legally hold my car?
There is no fixed law, but they must provide a valid reason and timeline.
2. Can I ask for my car back during repair?
Yes, unless the car is in a dismantled condition.
3. What if the dealership delays due to parts shortage?
Ask for proof of parts order and estimated arrival date.
4. Can I shift my car to another service centre?
Yes, you can request the car back any time and tow it elsewhere.
5. Do dealerships give loaner cars?
Some do, especially for warranty repairs or long delays. It depends on the brand.
